I am a product manager at Zoho in Chennai, where I own four modules in Zoho CRM: Forecasting, Deal Management, Webforms and Templates. In about two years I have shipped six features recognised in analyst evaluations, including AI-powered deal scoring, anomaly detection and smart forecasting insights. Before product management I spent more than three years in technical support for Zoho Books, which taught me how B2B customers actually use software. I prototype ideas with AI tools like Lovable and Claude before they reach sprint planning.
Work
Below are some of my recent projects. Please request for the complete walkthrough of the locked projects.
01
Database-Connected AI Chatbot with Evals
Built a chatbot in five stages, from a plain OpenAI call to a system that remembers the conversation, calls tools and answers from a live database, then traced every answer in Langfuse and had AI judges score it.
02
Podcast Search MCP Server
Turned a semantic search engine over 1,009 product and technology podcast episodes into an MCP server, so an AI assistant can search the library, read transcripts, keep notes and run research briefs.
03
Personal AI Agent with Voice
Built an agent that searches and reads the web, remembers me between sessions, runs a job search from my resume, and answers the phone, with chat and voice sharing one memory.
04
Podcast RAG and Fine-Tuning
Built a question answering app over 149 podcast transcripts and saw why chunking matters, then fine-tuned a small open model to speak in a persona of my choosing.
Thoughts & Ideas
Notes on B2B product work: learning from support, designing forecasting hierarchies, and prototyping with AI before the sprint.
Prototype Before the Sprint
Sales Forecasting Is a Hierarchy Problem
What Three Years in Support Taught Me About Building Product
Experience
More than six years at Zoho, from supporting Zoho Books customers to owning forecasting and deal management in Zoho CRM.
Design for the edge cases, not just the happy path.
Stack
The models, databases and tools I used to build and ship the AI products on this page, from the first chatbot to RAG and fine-tuning.
in short
Own Forecasting, Deal Management, Webforms and Templates in Zoho CRM for enterprise sales teams
Prabhakar skipped presentations and built real AI products. Want to know how?
Prabhakar Arya A was part of the August 2026 cohort at Curious PM, alongside 24 other talented participants.
click to see more details
